Moobox security and cctv camera help and support Support Center

Constant motion alerts and triggering after firmware update

Some users may see their cameras triggering almost every minute after a firmware update. 

You should be able to resolve quickly simply by rebooting the Moobox hub.

You can do this in one of two ways:

1) Go to the Settings section of the app, tap the Serial number of the hub to access the hub settings and then hit RESTART. NB: Now close the app and wait a few minutes for the hub to restart fully and for your camera(s) to then auto-sync with the hub. Do not access the cameras until they have resynced with the hub

2) If you are local to the hub then simply power this off for a minute from the power supply and then reconnect the power after a minute. NB: Now wait a few minutes for the hub to restart fully and for your camera(s) to then auto-sync with the hub. Do not access the cameras until they have resynced with the hub