Moobox security and cctv camera help and support Support Center

Contact Us

Having trouble viewing the Events tab on an iOS device.

There is currently a bug with the iOS version of the MooBoxCam app. If you have set your iOS device clock to the 12 hour format this causes the event page in the app to not load due to a discrepancy between the time of the saved clips and the reported device time. The app developers have been made aware of this issue and are working on a fix for this.

In the meantime you can resolve the issue by switching the iOS device back to the standard 24 hour time format. This is done via the Settings app on your iOS device, Simply go to Settings- General- Date and Time then ensure the 24 hour time option is enabled as shown below.