Getting in touch with customer support
Due to the current situation with Covid-19 please bear with us if our response times are slower than normal since all support staff are now working remotely rather than from the office.
This Helpsite covers FAQs for the most common tech support queries.
But are on hand to help with one to one advice should you need. Just use the Contact Us button.
During office hours (Mon to Fri 9am to 5pm and Sat 10am to 4pm) we will normally reply to you within 30 minutes. However at peak times response times may be a little longer. Please be assured we endeavour to respond asap.
Please be sure to let us have the following information when getting in touch:
1) The serial number (SN) of your Moobox hub (see the sticker on the base of the hub)
2) Whether the hub is connected to your router by ethernet or WiFi
3) The mobile you are using and the version of MooboxCam app you have installed.
4) Your Moobox account email address.
This information will be useful to help us diagnose and resolve any on-going issue quickly.
NB: If you get in touch on Sundays or public holidays we promise to respond to you the next working day at the latest.