Hub LED constant blue

If during start up the hub blue LED light remains on and does not go out, disconnect the power. Place a book under the hub and also put the hub on its side (not flat). Now, ensuring the ethernet cable between hub and your broadband router are connected, reconnect the power to the hub and wait for the hub to start up fully (blue LED should go out after it has fully booted).

If it still remains blue try the following after ensuring that your router is connected to the Internet and is online:

1) Turn off the camera and disconnect the hub from power
2) Now reconnect the hub to a different port on your router using a different ethernet cable (if you have one) or the same one
3) Ensure the hub is on its side and raised on a book and connect the power to the hub. Now wait and see what the blue led does on the hub.

If the led has gone out, you can power on the camera and it should auto sync.

If that does not resolve the hub startup issue please email support@mooboxcam.co.uk detailing how the hub is connected to your router (with photos if possible) and also stating what you have tried. The support team can then get back to you with more pertinent troubleshooting advice.