Moobox wire-free cordless CCTV security cameras Support Center

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Quick Troubleshooting- Setup issues

Initial Hub setup.

During initial setup always connect the hub directly to a port on your broadband router via the ethernet cable. After you've successfully setup your hub and cameras you can set it up to work over WiFi or a powerline adapter


Hub not syncing with the camera.

Ensure the hub and camera are not touching one another. For successful pairing place these about 10 to 15cm apart.


Hub is offline or camera not showing.

Logout of the app then close the app on your phone. Give this a minute or two then open this again and log back in.


I want to use my Hub on WiFi.

To setup the hub to work over your local WiFi connection please click the link below.

WiFi Setup


Still seeing an issue? Please use the search bar for more in depth troubleshooting or use the "contact us" button to get in touch with us directly for further assistance.