Moobox security and cctv camera help and support Support Center

Contact Us

Camera does not switch to night vision when I am viewing it live?

The camera has a built in night vision mode using IR leds to give a black and white image at night.

If you are streaming the camera live using the app and the light level falls, for example turning off a light in a dark room, the camera will not automatically switch over. 

For the night vision mode to engage you first need to close the live feed on the app. This will allow the camera to switch over to night mode. 

After this has happened the next time you load the live feed you will see the full night vision mode.

If this does not occur try backing out of the app, closing this on your phone then open it again to force the reconnection, this should then display correctly.